Published Jan. 15, 2013
The county’s call center answers more than 500,000 calls a year because of its proximity to the Interstate 85 corridor, the region’s terrain and accidents on Lake Hartwell, according to a news release.
“We handle calls about everything from heart attacks to gunshots, and car accidents to hazardous chemical spills. We also support requests for helicopter support and boat deployments on Lake Hartwell,” said Deputy Chief Taylor Jones, who oversees the emergency services division.
Anderson County’s new call center is the result of a lightning strike in July 2011 that struck two radio towers and damaged 80% of the center’s equipment, causing nearly $3 million in damage. The new system has been deployed since last August.
“The cost to the taxpayers was zero,” said Rusty Burns, Anderson County’s administrator. “We watched our pennies, we watched our dimes, and the fiscal impact is that we saved the taxpayers hundreds of thousands of dollars while providing our community with the best 911 center in the Southeast United States.”
The project was funded through the South Carolina Insurance Reserve Fund, and is expected to save the county $191,000 annually, Burns said.
The Anderson County Emergency Services Division relies on 17 Scout console workstations from Avtec. An additional four Scout workstations were installed in December and will be used for training and in emergencies.
Avtec Inc. provides Internet Protocol dispatch console solutions for the public safety, transportation, utility, business and government markets.